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Mind the Product

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Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Guest Post

What it means to be a product manager in the pharmaceutical industry 

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

The Product Experience

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<p><span style="color: inherit;"><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14460" src="//wp-content/uploads/2018/12/Roisi-Proven-300x300.jpg" alt="Roisi Proven" width="300" height="300" srcset="/wp-content/uploads/2018/12/Roisi-Proven-300x300.jpg 300w, /wp-content/uploads/2018/12/Roisi-Proven-150x150.jpg 150w, /wp-content/uploads/2018/12/Roisi-Proven.jpg 600w" sizes="(max-width: 300px) 100vw, 300px" /></span></p>
<p><em>A couple of things we&#8217;re hearing people talk about a lot this week are how they&#8217;re adjusting to working in a different way, and how they are adjusting their strategies to deal with the current situation. These are situations that are fraught with the possibility for unintended consequences &#8211; something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. We&#8217;re running this episode again to remind everyone to take a moment, engage your team, and think through both how the decisions you make now can help and how they can be misused &#8211; and then take action to mitigate the latter.</em></p>
<h3>Quote of the Episode</h3>
<blockquote><p><span style="color: inherit;">The point is to get as evil as possible, and not hold back, and not think about the feelings of others, it&#8217;s just about being really harsh about what your product could be used for, and then putting it into a little dystopian future that you create.</span></p>
<p><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Listen if you&#8217;d like to learn more about</span></p></blockquote>
<ul>
<li>Ethical frameworks for product development</li>
<li>The Black Mirror Test</li>
<li>Examples, featuring Badi, Verve and AirBnB</li>
</ul>
<p><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Links mentioned in this episode</span></p>
<ul>
<li>Follow Roisi <a href="https://twitter.com/roisiproven" target="_blank" rel="noopener noreferrer">on Twitter</a> or <a href="https://www.linkedin.com/in/roisiproven/" target="_blank" rel="noopener noreferrer">LinkedIn</a></li>
<li>Kim Goodwin&#8217;s talk: <a href="https://www.mindtheproduct.com/how-can-we-build-human-centred-products-by-kim-goodwin/" target="_blank" rel="noopener noreferrer">How can we Build Human-Centred Products</a></li>
<li><a href="https://www.patheos.com/blogs/lovejoyfeminism/2018/12/the-most-sobering-thing-about-the-racial-dot-map.html" target="_blank" rel="noopener noreferrer">Racial dot map and prisons</a></li>
<li>Airbnb: <a href="https://www.bbc.co.uk/news/technology-35077448" target="_blank" rel="noopener noreferrer">Racism</a>, <a href="https://www.citylab.com/equity/2018/03/what-airbnb-did-to-new-york-city/552749/" target="_blank" rel="noopener noreferrer">Gentrification</a></li>
<li>Roisi&#8217;s <a href="https://moodsmith.com/intrusive-thoughts/" target="_blank" rel="noopener noreferrer">blog post about intrusive thoughts</a></li>
</ul>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol &amp; Bath.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media &amp; entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Now a trainer, Discovery and Leadership consultant, he&#8217;s spoken at Mind the Product Engage (Hamburg and Manchester), at a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton&#8230; so far!) and at conferences across the US and Europe.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="//wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, /wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, /wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, /wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Listen to more on their Facebook page</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Sponsor us</h3>
<p>Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Email <a href="mailto:sponsor@mindtheproduct.com.com" target="_blank" rel="noopener noreferrer">sponsor@mindtheproduct.com</a> for more information.</p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>
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core/freeform

Product outcomes and company values go hand in hand – Brian Walsh (SVP of Product, Pendo)

What is your CEO thinking? – Joe Leech (Coach to CEOs)

How to survive the next phase of tech – Jonty Sharples (Product and Strategy Consultant)

Measuring critical user journeys – Javier Andrés Bargas-Avila (UX Director, Google)

What most companies get wrong about product discovery – Frances Ibe (SVP of Product, Tide)

How to estimate responsibly in product – Neil Vass (Engineering Manager, The Co-op, BBC)

Product pitfalls: how to avoid them – David Pereira (CEO, CPO, omoqo GmbH)

The illusion of quick fixes in organisational change – Steve Hearsum (Consultant, Author)

The Black Mirror Test – Roisi Proven on The Product Experience [Rebroadcast]

The Product Experience

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