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Are you really understanding your users or going through the motions?

Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Ditch the PRD template and embrace the PRD checklist

How to price your subscription product: insights and examples

Can product operations and innovation be friends?

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Mind the Product

Sunday Rewind: The good, bad, and ugly of OKRs by Jenny Herald

Product Management

Louron Pratt

<p>In this #mtpcon <span style="text-decoration: underline;"><a href="https://www.mindtheproduct.com/mtpcon/san-francisco/" target="_blank" rel="noopener">SF+Americas 2022</a></span> Spotlight session, sponsored by <span style="text-decoration: underline;"><a href="https://www.split.io/" target="_blank" rel="noopener">Split,</a></span> <a href="https://www.linkedin.com/in/nguyen-tu/" target="_blank" rel="noopener">Tu Nguyen</a>, Practice Director of Data and Experimentation, and <a href="https://www.linkedin.com/in/daniellelglass/" target="_blank" rel="noopener">Danielle Glass</a>, Senior Manager of Product Success explained the agile mindset and how it can be applied to effective product management.</p>
<p>Watch this video or read on for key highlights from the talk:</p>
<h2>Applying it in the work that we do</h2>
<p>To execute agile effectively, Tu mentions to move fast by breaking things down. Figure out how you can break your challenge into smaller pieces. She goes on to explain how getting feedback early and often is key to product development and an important part of the agile mindset. Iterate regularly and pivot constantly to embrace this culture to the full, she adds.</p>
<h2>Progressive delivery model</h2>
<p>Danielle explains the lessons learned from building Split’s new platform, Split Arcade which provides customers with insights on how to best use the Split platform. She says how they have iterated along the way which has been key to succeeding in its product launch.</p>
<p>The progressive delivery model can be used in product management to collate feedback at any stage of the roadmap, Danielle says.</p>
<p>The first stage was to create the foundation for that feedback in understanding personas and outcomes. It’s important to see that goalpost at the end of the journey before commencing the project.</p>
<p><img decoding="async" src="//wp-content/uploads/2022/08/f7eb01b8-2506-4029-99cc-d1c7246c5cd8_Screenshot202022-07-2620at2013.07.07.jpg" alt="" /></p>
<p>Phase two of progressive delivery was to reach out to your internal testing team, the value of receiving negative feedback from this team is extremely important. After stage two, Danielle explains how they sent this to their Beta customers, and then 50% of their user base to collate feedback. The final stage was to send this new feature or product to all of their users.</p>
<h2>Dealing with feedback</h2>
<p>When you receive feedback, don’t fear failure, Danielle says. If you don’t receive negative constructive comments about your product, then you’ll have nowhere to go with future product decisions. While we have this fear of missing the mark, the reality is that the feedback provides an opportunity to have a deeper understanding of what your users think. Get that feedback early so you can pivot and iterate accordingly.</p>
<p>Internal and external feedback are both as valuable as each other. With internal feedback, however, you receive a fresh unbiased perspective on your product. While externally, you have to consider a wide range of new personas that you may not have encountered before.</p>
<h2>Feedback with experimentation</h2>
<p>Once you have collated this feedback, Tu mentioned how important it is to experiment with different methods. Flag new features by making informed decisions based on your feedback. Measure whether it is having an impact and note down your lessons learned along the way.</p>
<p><img decoding="async" src="//wp-content/uploads/2022/08/4e076af6-8b85-49ed-94c1-74fb546f68de_Screenshot202022-07-2620at2013.25.49.jpg" alt="" /></p>
<p>Monitor your metrics. Use this information to understand what step you want to take next, whether this is to carry on iterating, stick with what you have, or discontinue a feature. Doing this will ensure that you’re giving the customers what they are looking for which, in turn, will give you what you’re looking for, she says. “The more you add measurements and experimentation, you can see those teams become more adaptable and more effective with agile” making those data-driven decisions is key.</p>
<h2>There&#8217;s more where that came from!</h2>
<p><strong>Explore more <span style="text-decoration: underline;"><a href="https://www.mindtheproduct.com/mtpcon-sf-video-library-2022/">#mtpcon SF+Americas 2022 video content</a></span> or use our <span style="text-decoration: underline;"><a href="https://www.mindtheproduct.com/content-a-z/">Content A-Z</a></span> to find even more product management insights.</strong></p>
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core/freeform

Hypothesis and Testing

The journey to product experimentation by Split

Progressive product development: release products that deliver by Split

Surveillance art, dying phones, and fake likes – Dries Depoorter at MTP Engage Hamburg

Understanding and executing effective research

What’s stopping teams from running experiments by Cameron Savage

How to be a better data-driven product manager

Product’s role in experimentation culture by Terry Lee

Stay Humble or Be Humbled — Case Studies from the Experimentation Trenches by Anthony Rindone