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Product ops is the fuel of your product environment’s health - my feedback after two years of doing it.

Alexandre Serrurier — Fri, 02 Aug 2024 09:00:00 +0000

I recently wrote an article about the importance of taking care of all the components of a product environment. Through this article, I tried to expose how I viewed the world in which product managers evolve and how to make a team more impactful.

However, I didn’t address one of the important questions: Who …

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Customer feedback is product management

Ronke Majekodumni — Fri, 12 Apr 2024 13:00:00 +0000

… feedback is part of their ethos. It serves as the connective tissue that unites them in their organizational roles and in solving customer problems.

What is customer feedback?

Customer feedback is the assessment, response, reaction, and comments customers provide about their product experience. This feedback aims to reveal their satisfaction levels and helps multidisciplinary teams …

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Mastering the feedback loop: Where user insights meet product excellence

Srinath Kotela — Tue, 02 Apr 2024 09:00:00 +0000

… product improvement.

This article covers.

Introduction to product feedback loop

What is a product feedback loop

Why product feedback loop is important

Steps to build a product feedback loop framework

How to execute a product feedback loop

How to measure success

Key takeaways

Introduction

Many organizations struggle to correctly capture and act on user feedback …

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Building great products through feedback and psychology: Amritha Arun Babu Mysore (Product Leader, Amazon)

Louron Pratt — Fri, 15 Dec 2023 17:30:00 +0000

… teams, it’s easier to balance tackling existing customer issues and innovating with new ideas.
Amritha believes that customer trust is a key asset to understanding the user. She suggests obtaining live and offline feedback, depending on the nature of the business: “Additionally, having an open line and regular communication system can establish a relationship

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Getting fast feedback: A quick guide for product managers

Louron Pratt — Mon, 28 Mar 2022 09:00:00 +0000

… quick guide, we’ll provide some tips on how to gather the most effective feedback, and ways to best make use of it.
Best strategies for gathering feedback
Overall, you should always focus on quality over quantity when collating feedback. Kate Dames, Product Owner at Funficient says: “Quality feedback is the fastest feedback. When you …

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The most effective channels to gain customer feedback: Part 2

Andriy Zapisotskyi — Thu, 13 Jan 2022 10:00:00 +0000

… product questions. However, “CustDev” is not only about conducting interviews. In the first part of this series, we looked at the most effective channels to gain customer feedback from. In this part, we'll be delving into the best ways to summarize and process it.
How to analyze the received feedback?
All the feedback you …

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The most effective channels to gain customer feedback: Part 1 of 2

Andriy Zapisotskyi — Tue, 21 Dec 2021 10:00:00 +0000

… Growth Marketing Lead of Mailtrap, and Anna Dzegilevich, Product Manager at Jooble, explain customer development, why it is so important, and share several ways to collect customer feedback in addition to traditional interviews.
Overall, customer feedback helps to save product development costs, build MVPs much faster and create the product the market needs, rather than …

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Beware the Tyranny of Customer Feedback

Adam Thomas — Thu, 03 Sep 2020 09:30:00 +0000

… through on these blind promises you’ve made and, if you succeed, you end up with a bloated product. If you fail... well, goodbye trust.
Using open feedback systems, driven by customer desire, is not customer obsession. It’s customer abdication, and it holds you back from being clear-eyed about the decisions you will …

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How to avoid market feedback traps

Aaron Kechley — Mon, 02 Sep 2019 13:33:00 +0000

Should you always listen to market feedback? Let's consider the question and understand how product managers can avoid common B2B market feedback traps.
If you were to ask me whether you, as a product manager, should you always listen to market feedback? My answer would be yes, definitely. Sometimes. Here’s why.
Henry Ford …

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Managing Feedback: Do you start with a No?

Cliff Newby — Mon, 29 Oct 2018 13:54:00 +0000

… asks for another meeting.
So how do you say “No” while maintaining a sense of collaboration? It’s critical that you establish the best method for receiving feedback in your organization and access feedback from those close to the consumer in a method that isn’t disruptive. Establish the best method for receiving feedback within …

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