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Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Guest Post

What it means to be a product manager in the pharmaceutical industry 

Andres is a freelance writer and digital marketer with a background in engineering and a keen interest in the latest technology advancements. He currently helps tech companies and startups tell their stories by turning their complex ideas into easy to understand material. You can reach out to him on LinkedIn

Andres Phillips

<p>Healthy product decision-making is a sign of a healthy product team. In this ProductTank London talk, product coach <a href="https://www.linkedin.com/in/ellengottesdiener/" target="_blank" rel="noopener">Ellen Gottesdierner</a> highlights some of the dysfunctions around decision making and offers ways to overcome them.</p>
<p>Watch the entire session in full, or read on for the key points:</p>
<ul>
<li>Decision-making traps and pitfalls</li>
<li>A better way to make decisions</li>
<li>Collaboration patterns</li>
<li>Making decisions with your product team</li>
</ul>
<h2>Decision-making traps and pitfalls</h2>
<p>Product managers often have a variety of decisions to make about strategy, tactics, discovery, and delivery. There are several process traps and pitfalls they might run into when they make these decisions:</p>
<ul>
<li>Making decisions too late or soon</li>
<li>Narrow framing</li>
<li>Confirmation, anchoring, or overconfidence biases</li>
<li>Having decisions overridden by the highest-paid person&#8217;s opinion</li>
<li>Not engaging the right product partners or stakeholders</li>
</ul>
<h3><span style="font-weight: bold;">Group dynamics traps and pitfalls</span></h3>
<p>Some of the pitfalls that can affect groups specifically include hidden agenda, ambiguous language, overly dominant people, a lack of group diversity, group-think, and overusing consensus &#8211; this happens though mutual agreement among members of a group where all legitimate concerns of individuals have been addressed to the satisfaction of the group. This includes people affected by the decision, those who implement the decision, or those who support the decision.</p>
<p>If you&#8217;re always looking for consensus as a product person, you&#8217;re being empowered by being in charge of making the choice, but at the same time being informed and learning from the group.</p>
<h2>Decision making: a better way</h2>
<p>There are better ways for product managers to make decisions.</p>
<h3><span style="font-weight: bold;">Collaborative decision making</span></h3>
<p>Research has shown that involving other people from the product ecosystem in the decision-making process helps to ensure that decisions are sustained. Product managers need to be transparent about the decision-making process to achieve this, as it helps to build contractual trust. It also helps to provide a diverse group of stakeholders across the product ecosystem with the relevant information. Ultimately this can lead to greater commitment, higher-quality decisions, and increased trust.</p>
<h2>Collaboration pattern: Decide how to decide</h2>
<h3><span style="font-weight: bold;">Decide how to decide</span></h3>
<p>A group needs to reach closure on a specific issue, and the people in the ecosystem must know when and if a decision is made. The key to doing this is to have common decision rules. These are mechanisms for reaching closure that tell the group how to know once a decision has been made. Here you need to have consensus again, and a gradient of agreement, which is a tool to check whether stakeholders oppose or endorse the decision.</p>
<p>The process for reaching that decision rule involves:</p>
<ol>
<li><span style="font-weight: bold;">Framing the decision</span>: Identify goal or problem, clarify stakes and stakeholders, decide on decision rule and clarify the decision process.</li>
<li><span style="font-weight: bold;">Exploring options</span>: Generate alternatives and evaluate alternatives.</li>
<li><span style="font-weight: bold;">Making the decision</span>: Close the discussion, clarify the proposed alternatives, check in using the gradient of agreement and apply the decision rule.</li>
<li><span style="font-weight: bold;">Retrospectively analysing the decision.</span></li>
</ol>
<h2>Decisions with your product team</h2>
<p>The key takeaways from this talk are that product managers should try to make decisions collaboratively as this builds trust. Decide how to decide by identifying your decision and decision rules. Always be transparent about the decision-making process and tap into the wisdom of the product ecosystem to achieve better products and better teams.</p>


core/freeform

ProductTank

How to lead data-centric product teams: Jon Mora (Chief AI Officer, Zefr)

Collaborating with stakeholders to transform communication in healthcare by Jack Francis

From 0 to 40+ million users by Amit Bhasin

Career clinic for product managers by John Cutler

Weaving ethics into product management by Tanya Johnson

We are all in debt – so what? by Nick Barbariyskiy

Tech debt in the eyes of the developer by Jan Kaltoun

Hiring product managers by Kate Leto

Continuous discovery by Konstantin Diener

Experiment like a boss by Merissa Silk

How to make product decisions with transparency and trust by Ellen Gottesdierner