Customer Research - Mind the Product https://www.mindtheproduct.com/tag/customer-research/ Conferences, training, and content for the world’s largest community of product managers, designers, and developers. Mon, 03 Oct 2022 09:25:53 +0000 en-GB hourly 1 https://wordpress.org/?v=6.6.1 https://www.mindtheproduct.com/wp-content/uploads/2021/03/cropped-mindtheproduct-favicon-32x32.png Customer Research - Mind the Product https://www.mindtheproduct.com/tag/customer-research/ 32 32 SUNDAY REWIND: No one is immune to cognitive bias https://www.mindtheproduct.com/sunday-rewind-no-one-is-immune-to-cognitive-bias/ https://www.mindtheproduct.com/sunday-rewind-no-one-is-immune-to-cognitive-bias/#respond Sun, 02 Oct 2022 09:00:00 +0000 https://www.mindtheproduct.com/?p=30636 No one is immune to cognitive biases. Cindy Alvarez, Principle Researcher at Microsoft and Author of Lean Customer Development wanted us to recognize this fact at #mtpcon San Francisco 2018. In this Sunday Rewind, we look back on this talk and what we learned from her keynote. Read more »

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]]> https://www.mindtheproduct.com/sunday-rewind-no-one-is-immune-to-cognitive-bias/feed/ 0 Always solve your customer’s core problems https://www.mindtheproduct.com/always-solve-your-customers-core-problems/ https://www.mindtheproduct.com/always-solve-your-customers-core-problems/#comments Thu, 01 Sep 2022 09:00:00 +0000 https://www.mindtheproduct.com/?p=29818 This article offers a lesson in understanding why product managers need to ask themselves "What are my customer's core problems?" Without knowing this answer there is no way they'll be able to make informed decisions. Read more »

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]]> https://www.mindtheproduct.com/always-solve-your-customers-core-problems/feed/ 1 Getting fast feedback: A quick guide for product managers https://www.mindtheproduct.com/getting-fast-feedback-a-quick-guide-for-product-managers/ https://www.mindtheproduct.com/getting-fast-feedback-a-quick-guide-for-product-managers/#respond Mon, 28 Mar 2022 09:00:00 +0000 https://www.mindtheproduct.com/?p=27132 Feedback is a crucial part of the product management craft. In this quick guide, we’ll provide some tips on how to gather the most effective feedback and ways to best make use of it. Read more »

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]]> https://www.mindtheproduct.com/getting-fast-feedback-a-quick-guide-for-product-managers/feed/ 0 Successful B2B product management https://www.mindtheproduct.com/successful-b2b-product-management/ https://www.mindtheproduct.com/successful-b2b-product-management/#comments Thu, 24 Mar 2022 13:54:06 +0000 https://www.mindtheproduct.com/?p=27355 In this Ask me Anything (AMA) session for Prioritised members, our line-up of experts shared their thoughts and insights on being successful in B2B product management. Read more »

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]]> https://www.mindtheproduct.com/successful-b2b-product-management/feed/ 5 Connecting to your customers in a remote world by Anna Lee Anda https://www.mindtheproduct.com/connecting-to-your-customers-in-a-remote-world-by-anna-lee-anda/ https://www.mindtheproduct.com/connecting-to-your-customers-in-a-remote-world-by-anna-lee-anda/#respond Fri, 06 Aug 2021 11:00:00 +0000 https://www.mindtheproduct.com/?p=24938 With pandemics, limited budgets, and tight timelines, it’s even more important to do research in a scalable and safe way. In this  #mtpcon Digital APAC session, Anna Lee Anda, User Researcher at Zendesk, covers practical tips and lessons learned to help you and your team start conducting valuable research immediately. Anna uses the session to cover Read more »

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]]> https://www.mindtheproduct.com/connecting-to-your-customers-in-a-remote-world-by-anna-lee-anda/feed/ 0 Do Things That Don’t Scale by Colleen Graneto https://www.mindtheproduct.com/do-things-that-dont-scale-by-colleen-graneto/ https://www.mindtheproduct.com/do-things-that-dont-scale-by-colleen-graneto/#respond Mon, 01 Mar 2021 11:30:00 +0000 https://www.mindtheproduct.com/?p=23245 In this talk to ProductTank Cardiff, Colleen Graneto, a product manager at Airbnb, looks at learning and doing things that don’t scale. Colleen starts with a quote from Airbnb founder Brian Chesky: “At Y-Combinator we were challenged to do things that don’t scale – to start with the perfect experience for one person, then work Read more »

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]]> https://www.mindtheproduct.com/do-things-that-dont-scale-by-colleen-graneto/feed/ 0 How do you Build a Qualitative Data Lake? https://www.mindtheproduct.com/how-do-you-build-a-qualitative-data-lake/ https://www.mindtheproduct.com/how-do-you-build-a-qualitative-data-lake/#respond Tue, 15 Sep 2020 09:47:00 +0000 https://www.mindtheproduct.com/?p=21399 How do you build a data lake? In fact, what even is one? And what’s the key to understanding qualitative data operations? I’ll share my thinking on these excellent questions, and the process I’m current testing out with my own team – please feel free to share yours too! For basically my entire 10 years Read more »

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]]> https://www.mindtheproduct.com/how-do-you-build-a-qualitative-data-lake/feed/ 0 Obviously Awesome: Positioning Your Product – April Dunford on The Product Experience https://www.mindtheproduct.com/obviously-awesome-positioning-your-product-april-dunford-on-the-product-experience/ https://www.mindtheproduct.com/obviously-awesome-positioning-your-product-april-dunford-on-the-product-experience/#respond Wed, 02 Sep 2020 05:00:57 +0000 https://www.mindtheproduct.com/?p=21288 April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her. This is one of the dark arts for many product people, and it has such a deep effect on everything else you do – take a listen to upgrade Read more »

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]]> https://www.mindtheproduct.com/obviously-awesome-positioning-your-product-april-dunford-on-the-product-experience/feed/ 0 Unpacking Fintech Product Management – User Mindsets and Regulatory Requirements https://www.mindtheproduct.com/unpacking-fintech-product-management-user-mindsets-and-regulatory-requirements/ https://www.mindtheproduct.com/unpacking-fintech-product-management-user-mindsets-and-regulatory-requirements/#respond Fri, 14 Aug 2020 09:14:00 +0000 https://www.mindtheproduct.com/?p=21117 Are you looking for a lightweight introduction to product management in fintech? Have you wondered why shipping fintech products takes more time than shipping other products? Or have you ever asked, “what sets fintech product management apart from other product management jobs?” If the answer to any of the above questions is “yes,” this article will Read more »

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]]> https://www.mindtheproduct.com/unpacking-fintech-product-management-user-mindsets-and-regulatory-requirements/feed/ 0 Here Be Dragons – Product and Discovery, by Randy Silver https://www.mindtheproduct.com/here-be-dragons-product-and-discovery-by-randy-silver/ https://www.mindtheproduct.com/here-be-dragons-product-and-discovery-by-randy-silver/#respond Fri, 07 Aug 2020 09:01:00 +0000 https://www.mindtheproduct.com/?p=21036 In this MTP Engage Manchester talk, Randy Silver (a freelance product consultant) takes us on a journey of discovery, with dragons, giants and better decisions. He explains to us the true meaning of product and discovery, while showing us how to use discovery more effectively to help in our jobs as product people. His key Read more »

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