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Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Guest Post

What it means to be a product manager in the pharmaceutical industry 

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

The Product Experience

<p><div id="buzzsprout-player-8711847"></div>
				 <script src="https://www.buzzsprout.com/1797429/8711847.js?container_id=buzzsprout-player-8711847&amp;player=small" type="text/javascript" charset="utf-8"></script><br />
<img loading="lazy" decoding="async" class="alignright size-medium wp-image-15251" src="//wp-content/uploads/2019/02/Teresa-Torres-300x300.jpg" alt="Teresa Torres" width="300" height="300" srcset="/wp-content/uploads/2019/02/Teresa-Torres-300x300.jpg 300w, /wp-content/uploads/2019/02/Teresa-Torres-150x150.jpg 150w, /wp-content/uploads/2019/02/Teresa-Torres.jpg 600w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>We&#8217;ve heard it again and again &#8211; these are odd times; we&#8217;re not working remotely, we&#8217;re working during a crisis; this is not the new normal. You&#8217;re not working the same way, and your customers have different needs than they did a month ago. We turned to Teresa Torres &#8211; our first repeat guest! &#8211; to come back on to the podcast and chat about how to make sure that, despite everything that&#8217;s going on, you continue to incorporate discovery into your practice.</p>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Quote of the Episode</span></h3>
<blockquote><p>Your opportunity space didn&#8217;t radically shift. What&#8217;s probably radically shifted is which opportunity is most important right now. Then there&#8217;s the second piece of it: What&#8217;s the part of Discovery that&#8217;s going to stay stable over time? What are we learning from customers that we don&#8217;t have to worry about learning over and over again, versus what&#8217;s the part that can be disrupted at any moment?</p></blockquote>
<h3>Listen if you&#8217;d like to learn more about</h3>
<ul>
<li>Remote Working</li>
<li>Customer Discovery</li>
<li>Adapting to change</li>
</ul>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Links mentioned in this episode</span></h3>
<ul>
<li style="list-style-type: none;">
<ul>
<li>Follow Teresa on <a href="https://twitter.com/ttorres" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter</a> and <a href="https://www.linkedin.com/in/teresatorres/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a>, keep up to date with her at <a href="https://www.producttalk.org/" target="_blank" rel="&quot;noopener noopener noreferrer">ProductTalk</a> and <a href="https://learn.producttalk.org/" target="_blank" rel="&quot;noopener noopener noreferrer">her courses</a></li>
<li>Karl Weick&#8217;s paper, <a href="https://books.google.co.uk/books?hl=en&amp;lr=&amp;id=Y_j07sN_94AC&amp;oi=fnd&amp;pg=PA40&amp;dq=the+attitude+of+wisdom&amp;ots=aru77jzHNR&amp;sig=QHPnZ8ZTSXMet8B8bAU5PPd744s&amp;redir_esc=y#v=onepage&amp;q=the%20attitude%20of%20wisdom&amp;f=false" target="_blank" rel="&quot;noopener noopener noreferrer"><em>The Attitude of Wisdom</em></a></li>
<li><a href="https://www.theguardian.com/media/video/2017/mar/10/bbc-correspondent-interrupted-by-his-children-live-on-air-video" target="_blank" rel="&quot;noopener noopener noreferrer">BBC Interviewee interrupted by his children on air </a></li>
</ul>
</li>
</ul>
<div></div>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol and Bath.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Now a trainer, Discovery and Leadership consultant, he&#8217;s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton&#8230; so far!) and at conferences across the US and Europe.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="//wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, /wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, /wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, /wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Listen to more on their Facebook page</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>
<h3>Sponsor us</h3>
<p>Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Email <a href="mailto:sponsor@mindtheproduct.com.com" target="_blank" rel="noopener noreferrer">sponsor@mindtheproduct.com</a> for more information.</p>
<h3>Review us</h3>
<p>We&#8217;d love any feedback you have for us, so please go ahead and share your thoughts &#8211; rate and review The Product Experience on your podcast app so that we can make it even better!</p>
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core/freeform

Product outcomes and company values go hand in hand – Brian Walsh (SVP of Product, Pendo)

What is your CEO thinking? – Joe Leech (Coach to CEOs)

How to survive the next phase of tech – Jonty Sharples (Product and Strategy Consultant)

Measuring critical user journeys – Javier Andrés Bargas-Avila (UX Director, Google)

What most companies get wrong about product discovery – Frances Ibe (SVP of Product, Tide)

How to estimate responsibly in product – Neil Vass (Engineering Manager, The Co-op, BBC)

Product pitfalls: how to avoid them – David Pereira (CEO, CPO, omoqo GmbH)

The illusion of quick fixes in organisational change – Steve Hearsum (Consultant, Author)

Remote Discovery – Teresa Torres on The Product Experience

The Product Experience

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